Please contact us through info@berlin-city-tour.de with the date and time of your visit and a detailed description of the item you lost.
FAQ
Do you have any questions about City Sightseeing Berlin? Take a look at our Frequently Asked Questions below and find the answers to the most asked questions about City Sightseeing. Couldn’t find the answer to your question? Please don’t hesitate to contact us.
General
The reschedule and cancellation policy differs per product and can be found on the product page. To cancel or reschedule please contact hello@berlin-city-tour.de.
Yes, there is free Wi-Fi on board our buses.
Yes, we will provide you with free earphones which you can plug into the GPS audio guide and choose between 13 different languages:
- English
- German
- French
- Spanish
- Italian
- Portuguese
- Turkish
- Arabian
- Hebrew
- Russian
- Polish
- Chinese
- Japanese
You can reuse the earbuds when you hop-on the bus again.
You can hop on at any of the scheduled stops along the bus route. Please see the route and stops maps or the app for all departure locations.
Tickets
Yes, that is possible. We strongly recommend to purchase your tickets before your visit in order to ensure availability and save money. Please see our tickets page for our available combination products.
No, it doesn’t. However, we do offer discounted tickets for attractions like Berlin Icebar, Sealife, Legoland, The Berlin Dungeon and Madame Tussauds. Restaurants, theatres and museums are amongst our cooperation partners. Please know that as a guest of Berlin City Tour / City Sightseeing Berlin, you enjoy exclusive benefits. A selection of our present cooperation partners can be found in our brochure. Simply present your ticket to one of our partners and start saving!
No, usually you do not have to print your ticket as it can be scanned from your mobile device. If printing is necessary for a particular product this will be stated in the ticket information section on the product page.
You may redeem your online tickets at any of our stops inside the buses. If for example you purchased a 24 hours ticket and start using it today at 14.00, it will be valid until tomorrow at the same time (14.00). Please keep in mind, that our buses are not running during the night.
Tickets are valid for 24 hours or 48 hours, depending on the option you selected. The validity will start the first time you get on board and the ticket will be valid until 24 or 48 hours later.
Online we accept debit cards, credit cards, PayPal, Apple Pay, Google Pay and more. On the buses you can only pay with cards. Our sellers team accepts cash and card payments.
You can buy the tickets right here on our website, directly on the buses or with our street sellers.
Route
You can find the most up to date information in the app. First and last departure times can also be found on the product pages.
Our GPS audio guide is available in 13 different languages: English, German, French, Spanish, Italian, Portuguese, Turkish, Arabian, Hebrew, Russian, Polish, Chinese and Japanese.
Yes. Whenever changes occur due to roadworks or other circumstances, we will inform you about the changes on our website and app.
This app allows you to follow our buses live and in real-time helping you to determine how far the next bus is away from your stop. It also assists you with useful details on the individual stops as well as insightful information on various historic sites and tourist features, and a free walking tour.
Due to local regulations we are not allowed to put signs on our bus stops. However, we will provide you with a map including all the stops. We also encourage all our passengers to download our free app, available for Apple and Android smartphones.
Look out for the City Sightseeing name placed on all our bright red buses.
You can find the stops on both the product page and in the app!
Accessibility
No, unless it's a guide or service dog.
It is best to leave them behind when possible. But if you want or need to bring them on board the bus, it is possible to do so as long as the stroller can be folded and there is enough space on board.
Our seating is available on a first-come first-serve basis and we try to accommodate all our guests. We do increase our departures during peak season to accommodate increased interest, but unfortunately seating cannot be guaranteed for any specific departure or pick up location.
Our buses run frequently to accommodate all our guests. However, on busy days there will not be another bus at the same time. If they are full, you may have to wait for the next one.
Our buses have an easy access for disabled people and/or passengers with reduced mobility. All our buses provide a ramp and one space for a wheel chair. Our Hoho buses are even certified barrier-free with the "Travel for All" certificate.
A central platform
Free wifi on the buses
GPS audio guide in 13 languages
Free Berlin City Sightseeing app
Ticket valid for 24/48 hours
Discounts at various partners
Why use City Sightseeing Berlin?
City Sightseeing Berlin will save you time and money during your stay in Berlin. Choose between a 24- or a 48 hour ticket and see all the best highlights in Berlin. You can hop on and off at every stop. The GPS audio guide on board is available in 13 languages and free Wi-Fi is included on all buses. Download the free app and get a live view of what the routes of the buses are, so you can reduce waiting times to a minimum. Get your tickets now and enjoy your holidays in Berlin to the fullest!
