Frequently Asked Questions

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GENERAL

Our Hop-on Hop-off buses allow our guests to explore the city in their own pace. You can get off at any bus stop on the route and hop on again whenever and as often as you like during operating times.

You can hop on at any of the scheduled stops along the bus route. Please see product pages for all departure locations.

Yes, we will provide you with free earphones which you can plug into the GPS audio guide and choose between 13 different languages (languages: English, German, French, Spanish, Italian, Portuguese, Turkish, Arabian, Hebrew, Russian, Polish, Chinese, Japanese). You can reuse the earbuds when you hop-on the bus again.

Our HOHO bus tour will give you a complete view of Berlin. Some points of interest may not be directly at the stop, but at walking distance.

No, there is no Wi-Fi on board our buses.

Once the tickets are purchased cancellation/refund is not possible any more. (

Please note the following Corona measures of the Senat of Berlin. When entering our sightseeing buses visitors must: Have either a fully recovered medical certificate (no older than 6 months) or a certificate of being fully vaccinated with them. Showing a valid identity document may be required! Children between 6 and 18 are exempt from this rule and can also enter upon presenting a negative test result. Wearing a face mask is mandatory. Keeping 1,5 meters distance is no longer mandatory.

TICKETS

You can buy the tickets right here on our website, directly on the buses or with our street sellers.

Online we accept debit cards, credit cards and PayPal. On the buses you can only pay with cards. Our sellers team accepts cash and card payments.

Tickets are valid for 24 hours or 48 hours, depending on the option you selected. The validity will start the first time you get on board and the ticket will be valid until 24 or 48 hours later.

You may redeem your online tickets at any of our stops inside the buses. If for example you purchased a 24 hours ticket and start using it today at 14.00, it will be valid until tomorrow at the same time (14.00). Please keep in mind, that our buses are not running during the night.

No, every ticket can be presented on a mobile device. A paper ticket is not necessary.

No, it doesn’t. However, we do offer discounted tickets for attractions like Sealife, Legoland, Berlin Dungeon, Madame Tussauds and Icebar Berlin. Restaurants, theatres and museums are amongst our cooperation partners. Please know that as a guest of Berlin City Tour / City Sightseeing Berlin, you enjoy exclusive benefits. A selection of our present cooperation partners can be found either here in our brochure. Simply present your ticket to one of our partners and start saving!

Yes, that is possible. We strongly recommend to purchase your tickets before your visit in order to ensure availability and save money. Please see our tickets page for our available combination products.

ROUTE

Our classic route consists of 27 stops in all of Berlin.

Look out for the City Sightseeing name placed on all our bright red buses. Due to our cooperation with City Circle and Top Tour Sightseeing, you can also enter their bright yellow buses.

Due to local regulations we are not allowed to put signs on our bus stops. However, we will provide you with a map including all the stops. We also encourage all our passengers to download our free app, available for Apple and Android smartphones.

This app allows you to follow our buses live and in real-time helping you to determine how far the next bus is away from your stop. It also assists you with useful details on the individual stops as well as insightful information on various historic sites and tourist features. You can also find up to date information about corona measures and route changes here.

Yes. Whenever changes occur, we will inform you about the current changes on our website and app.

No, a 24h ticket is valid for an entire day and a 48h ticket for two consecutive days – until the last departure. This means you can hop on and hop off as many times as you'd like at no additional cost. If for example you purchased a 24 hours ticket and start using it today at 14.00, it will be valid until tomorrow at the same time (14.00). Please keep in mind, that our buses are not running during the night. During this time, you can hop on and off with the same time as many as you like.

Our GPS audio guide is available in 13 different languages: English, German, French, Spanish, Italian, Portuguese, Turkish, Arabian, Hebrew, Russian, Polish, Chinese and Japanese.

Our buses run every 31 minutes per bus stop. However, you can see the most recent information as well as the first and last departure time for each stop under 'Route & Stops' or by downloading our app . When clicking on a stop you will see detailed information about the departure times.

ACCESSIBILITY

Our buses run frequently every 31 minutes to accommodate all our guests. However, on busy days there will not be another bus at the same time. If they are full, you may have to wait for the next one.

Our seating is available on a first-come first-serve basis and we try to accommodate all our guests. We do increase our departures during peak season to accommodate increased interest, but unfortunately seating cannot be guaranteed for any specific departure or pick up location.

Our buses have an easy access for disabled people and/or passengers with reduced mobility. All our buses provide a ramp and one space for a wheel chair. The drivers of course will assist.

It is best to leave them behind when possible. But if you want or need to bring them on board the bus, it is possible to do so as long as the stroller can be folded and there is enough space on board.

No, unless it's a guide dog.

Please contact us through info@berlin-city-tour.de with the date and time of your visit and a detailed description of the item you lost.

In case you have another question?
Please contact us via telephone or email address.

  • See all the best highlights of Berlin
  • Ticket valid for 24/48 h.
  • GPS Audio Guide in 13 languages
  • Panoramic roof for the best views
  • Free City Sightseeing Berlin App available
  • Discounts at various partners

WHY USE CITY SIGHTSEEING BERLIN?

City Sightseeing Berlin will save you time and money during your stay in Berlin. Choose between a 24- or a 48 hour ticket and see all the best highlights in Berlin. You can hop on and off at every stop. The GPS audio guide on board is available in 13 languages and free Wi-Fi is included on all buses. Download the free app and get a live view of what the routes of the buses are, so you can reduce waiting times to a minimum. Get your tickets now and enjoy your holidays in Berlin to the fullest!

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