Frequently Asked Questions

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GENERAL

You can hop on at any of the scheduled stops along the bus route. Please see product pages for all departure locations.

Yes, we will provide you with free earphones which you can plug into the GPS audio guide and choose between 13 different languages (languages: English, German, French, Spanish, Italian, Portuguese, Turkish, Arabian, Hebrew, Russian, Polish, Chinese, Japanese). You can reuse the earbuds when you hop-on the bus again.

No, there is no Wi-Fi on board our buses.

Once the tickets are purchased cancellation/refund is not possible any more.

As of 1.4.2022 the corona measures for the sightseeing buses are suspended. For your own safety you can continue wearing a face mask.

TICKETS

You can buy the tickets right here on our website, directly on the buses or with our street sellers.

Online we accept debit cards, credit cards and PayPal. On the buses you can only pay with cards. Our sellers team accepts cash and card payments.

Tickets are valid for 24 hours or 48 hours, depending on the option you selected. The validity will start the first time you get on board and the ticket will be valid until 24 or 48 hours later.

You may redeem your online tickets at any of our stops inside the buses. If for example you purchased a 24 hours ticket and start using it today at 14.00, it will be valid until tomorrow at the same time (14.00). Please keep in mind, that our buses are not running during the night.

No, every ticket can be presented on a mobile device. A paper ticket is not necessary.

No, it doesn’t. However, we do offer discounted tickets for attractions like Berlin Icebar, Sealife, Legoland, Berlin Dungeon and Madame Tussauds. Restaurants, theatres and museums are amongst our cooperation partners. Please know that as a guest of Berlin City Tour / City Sightseeing Berlin, you enjoy exclusive benefits. A selection of our present cooperation partners can be found in our brochure. Simply present your ticket to one of our partners and start saving!

Yes, that is possible. We strongly recommend to purchase your tickets before your visit in order to ensure availability and save money. Please see our tickets page for our available combination products.

ROUTE

You can find the stops on both the product page and in the app!

Look out for the City Sightseeing name placed on all our bright red buses. Due to our cooperation with Top Tour Sightseeing, you can enter all red Hop On Hop Off buses in Berlin.

Due to local regulations we are not allowed to put signs on our bus stops. However, we will provide you with a map including all the stops. We also encourage all our passengers to download our free app, available for Apple and Android smartphones.

This app allows you to follow our buses live and in real-time helping you to determine how far the next bus is away from your stop. It also assists you with useful details on the individual stops as well as insightful information on various historic sites and tourist features.

Yes. Whenever changes occur, we will inform you about the current changes on our website and app.

Our GPS audio guide is available in 13 different languages: English, German, French, Spanish, Italian, Portuguese, Turkish, Arabian, Hebrew, Russian, Polish, Chinese and Japanese.

You can see the most recent information as well as the first and last departure time for each stop under 'Route & Stops' or by downloading our app . When clicking on a stop you will see detailed information about the departure times.

ACCESSIBILITY

Our buses run frequently to accommodate all our guests. However, on busy days there will not be another bus at the same time. If they are full, you may have to wait for the next one.

Our seating is available on a first-come first-serve basis and we try to accommodate all our guests. We do increase our departures during peak season to accommodate increased interest, but unfortunately seating cannot be guaranteed for any specific departure or pick up location.

Our buses have an easy access for disabled people and/or passengers with reduced mobility. All our buses provide a ramp and one space for a wheel chair.

It is best to leave them behind when possible. But if you want or need to bring them on board the bus, it is possible to do so as long as the stroller can be folded and there is enough space on board.

No, unless it's a guide dog.

Please contact us through info@berlin-city-tour.de with the date and time of your visit and a detailed description of the item you lost.

In case you have another question?
Please contact us via telephone or email address.

  • See all the best highlights of Berlin
  • Ticket valid for 24/48 h.
  • GPS Audio Guide in 13 languages
  • Panoramic roof for the best views
  • Free City Sightseeing Berlin App available
  • Discounts at various partners

WHY USE CITY SIGHTSEEING BERLIN?

City Sightseeing Berlin will save you time and money during your stay in Berlin. Choose between a 24- or a 48 hour ticket and see all the best highlights in Berlin. You can hop on and off at every stop. The GPS audio guide on board is available in 13 languages and free Wi-Fi is included on all buses. Download the free app and get a live view of what the routes of the buses are, so you can reduce waiting times to a minimum. Get your tickets now and enjoy your holidays in Berlin to the fullest!

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